Click on any of the links below for a description of the type of work performed for each organisation. Select
"Portfolio of Work" to view samples of work developed on behalf of my clients.

MMI Bux180 Standard Bank Repatterning Practitioners Association
Sasol Johannesburg Stock Exchange Telkom Global Technology (GLOBUS Banking UK)
Vodacom Liberty Life Investec NeuralAct (Lucent Technologies UK)
Gold Fields SA FNB HomeLoans FNB Bank City Pi-Log (SABIC - Saudi Arabia)
Eskom Afrox Cell C Dimension Data (USA / Australia)
Pi-Tech Paradigm Systems Technology Interdoc Netactive
Pro Solutions Redline Telecommunications SA Branded Internet (Mecer) Mint
ITI Online Services Randgold Pexten Exponant
Defries Finn & Partners (Attorneys) Elizabeth Anderson Attorney Floor Shield Systems Medi-Clinic
Enerweb South African Airways Spartan M-Cot Training
AutoMate UCS Software Webnautica Cable Plus
Algorithmics Lucentia Coopers and Lybrand Distrillers Corporation
nFold Argile Gift Spot F1 Computer Systems

Johannesburg Stock Exchange
Created numerous Online Help Systems, Training Manuals, User Guides, Frequently Asked Questions, InfoGraphics, Policies, Procedures and Videos.


Design and Develop an Online Help System for Project Ingwe (Sastech Dept) incorporating the Business Process Blueprint and the SAP xRPM software application.
Update the online help system with changes to the Business Processes and SAP xRPM software application.


Developed Case Studies and Reference Documents for M-IT.
Assisted a team to develop a bid for Standard Bank to outsource their ATM infrastructure.


  • Producing online HTML application forms.

  • Producing Cascading Style Sheets for an on-line database system.

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    Cell C
  • Training on PDA's.

  • Producing Cascading Style Sheets for an on-line database system.

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    Consulting and producing a demo on-line training system, to train Business Processes, using Robohelp.


    Redline Telecommunications SA
    Producing user manuals and training manuals on the Redline Hardware Laser Optic System:
    • Redline Unit Installation Manual

    • Order Confirmation User Manual

    • Designed Order Confirmation Form

    • Redline Overview User Manual

    • Site Survey User Manual

    • Operating User Manual

    • Redline Training Instruction Guide


    Producing user manuals on the Pexten hardware 'home security' systems.
    • Pexten ActiveHome User Manual

    • Pexten Home Control Kit User Manual

    • Data Sheets on :
        1. 8 in 1 Remote
          AD10 Din Rail Switch
          AM12 Appliance Module
          CM11 ActiveHome Interface
          FD10 Din Filter/Coupler
          LD10 Din Rail Dimmer
          SM13E Wireless External Motion Detector
          MT10E Mini Timer
          SM10 Din Filter/Coupler


    • Developing "templates" to automatically convert user manuals into PDF format without any rework.

    • Producing customised help on customizations performed on the CLARIFY software.

    • Merging of online help and paper-based manuals with the CLARIFY help system and manuals.

    • Consulting with regards to best practices with regards to creating online help and manuals.

    • Producing policies and procedures for performing work tasks.

    • Unit testing using 'test cases'.

    • Documenting new software (online and paper-based).

    • Produced the following user manuals :

        1. Using Robohelp User Manual
          Application Administration Guide for Sales
          Data Map User Manual
          IBI User Guide
          Clarify User Guide
          Clarify Installation Guide


    • Business Processes for Catalogue system
    • Catalogue Dictionary Viewer
    • SA Express - Flight Dispatcher User Manual
    • Inventory Management Student Guide
    • Procurement Student Guide
    • Pigo Overview Instructor Guide
    • Pigo Overview Student Guide
    • Pilog Intranet
    • Each of the following systems comprise of a 'Paper-based User Manual', 'Online Help System', 'Instructor Training Guide', 'Student Guide' :
        1. (Site User) Catalogue End User Manual
          (Site User) Search Facility User Manual
          (Site User) Material Registration User Manual
          (Site User) Material Approvals Facility User Manual
          (Site User) Description Generation User Manual
          (Site User) Plant Extension User Manual
          (Site User) Plant Extension Approvals Facility User Manual

    • Each of the following systems comprise of a 'Paper-based User Manual', 'Online Help System', 'Instructor Training Guide', 'Student Guide' :
        1. (Advanced User) Base Tables Manual
          (Advanced User) Dictionary Maintenance Manual
          (Advanced User) Material Master Management Manual
          (Advanced User) Material Master Associated Data Manual
          (Advanced User) Value Standarisation Manual
          (Advanced User) Description Generation Manual
          (Advanced User) Duplicate Resolution Manual
          (Advanced User) Documentation / Image Management Manual
          (Advanced User) Search Engine Manual


    NeuralAct (Lucent Technologies UK)
  • Developed the following User Manuals, and Online Help Systems, for the Call Centre solutions software:
      Adherence Manager utility
      Desktop Manager utility
      Employee Information Manager utility
      Interact Call Centre Statistics Server utility
      Neural Forecast Manager utility
      Performance Manager utility
      Recruitment Manager utility
      Resource Manager utility
      Shift Manager utility
      Swop Out Manager utility
      Desktop Supervisor Manager utility
      Training Manager utility
  • Trained their staff in creating user manuals.
  • Consulting with regards to Quality Assurance.
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    Global Technology (GLOBUS Banking UK)
    Online help for banking products.
    • Arrears Reporting Facility
    • File Resizing Utility
    • Fixed Asset Register
    • Statutory Reporting Generator
    Designed the following Data Sheets :
    • Fixed Asset Register Data Sheet
    • AJS Management Software Data Sheet
    • Arrears Reporting Utility Data Sheet
    • ATM Ready Interface Data Sheet
    • Credit Asset Event Management System Data Sheet
    • Capacity Building Services Data Sheet
    • Global Implementation Centre Data Sheet
    • Human Resourcing and Development Data Sheet
    • Installment Finance Data Sheet
    • Internet Banking Data Sheet
    • Globus ODBC Interface Data Sheet
    • OFS Ready Interface Data Sheet
    • Reuters Interface Data Sheet
    • SFI Payment System Data Sheet
    • Statutory Reporting Generator Data Sheet
    • SWIFT Interface Data Sheet


    Pro Solutions
    Web-based online help for Internet Banking application for Bank of Mozambique :
  • The Bank User
  • The Corporate User
  • The Intranet User
  • OFS Ready Interface User Manual
  • Reuters Interface User Manual
  • Swift Interface User Manual
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    Telephonic support contract.
    Training on the Doc-To-Help software.


    • Developing Cascading Style Sheets for a web-based database system.

    • Consulting with regards to their existing documentation and customised help facilities.

    • Creating user manuals and online help systems for their customised software.

    • Creating Computer Based Training modules for self-study training, classroom training, as well as web-based training.

    • Producing release notes for their software.

    • Assisting with setting up and documenting of Quality Assurance procedures.

    • Assisting with marketing brochures.

    • Designing customised document templates.

    • Support contract.

    • Training on Doc-To-Help products.

    • Developed the following user manuals / online help systems :

        1. BP Animator / Designer Manual
          Spreadsheet Combination Object Manual
          Time Management System Manual
          OOPack Modification Process Manual
          Pi-Paq Manual
          Pi-Paq Advanced Manual
          Standard Modifier Dictionary Manual
          PiGo Overview and Product Suit Manual
          PiGo Data Advanced Instructor Guide
          PiGo Commander Manual
          PiGo Command Centre Manual
          PiGo Data Workbench <
          PiGo Data Command Manual
          PiGo Automator Manual
          PiGo Data Instructor Guide
          Pi-View Manual
          Pi-Test Online Help Student Guide
          Pi-Test Workbench Manual
          Pi-Train Manual
          Pi-Train Workbench Manual
          Pi-BPA Manual
          Pi-BPA Workbench Manual
          GIS Manual
          Pi-Hawk Manual
          Pi-Install Manual
          Scheduling Process Manual
          Pi-Start Auto Start Options Manual


    Gold Fields SA
    • User Manual for the Integrated Employee Payroll system, comprising of :
        1. Group Computerisation Codes
          Glossary of Terms
          Input Forms
          Intergrated Payroll Control Sub-system
          IPS Control Sub-system
          Parameters File and Parameter File Calculations
    • Online Help Systems for future use.
    • Provided Training on the Payroll system at various mines in the Gauteng area.
    • Designing Training Manuals.


    • User Manuals on their customised medical software.
    • Online help linked to the software.
        1. Introductory Interface
          Accounting Interface
          Administrative Interface
          Clinical Interface
          Dispensing Interface
          Reception Interface
    • Step by Step training manuals on all Interfaces.
    • Test documents.
    • Functional Specifications.


    F1 Computer Systems
    Creating templates for all their proposals and maintenance contracts.


    Designing a software brochure promoting their customised software product.


    Training on commercial products for their clients.


    South African Airways
    Consulting with regards to their online help system for their customised mainframe software.


    ITI Online Services
    Creating documentation for their customised software product for the Chamber of Mines.


    Training on commercial software.
    Telephonic support contract.


    Elizabeth Anderson Attorney
    Training on commercial software.
    Telephonic support contract.
    Customised templates.


    Telephonic support contract.
    Training on the Doc-To-Help software.


    Distrillers Corporation
    Telephonic support contract.
    Training on the Doc-To-Help software.


    Coopers and Lybrand
    Telephonic support.


    M-Cot Training
    Training on commercial software.


    Defries Finn & Partners (Attorneys)
    Customised templates.


    Paradigm Systems Technology (Pty) Ltd
    • Development of a Product User System for the entire company.

    • Ensuring all changes comply with ISO9000 requirements.

    • Ensuring the overall user-friendliness and efficiency of the existing products and all new products including new screen layouts, accessing information, help facility and the general usability of the product.

    • Participation in the software design cycle for optimum use of specifications in upgrades.

    • Designing of packaged Product User System components.

    • Co-ordinating the development of technology enablement documentation for sister-organisations.

    • Producing all standards with regards the development of documentation.

    • Producing all standards templates for all documentation in the organisation.

    • Creating training courses and training of staff in the use of all new technology.

    • Doing a feasibility study for the company with regards the implementation of an intranet.

    • Converting all existing company documents, procedures and standards into HTML documents.

    • Responsible for maintaining the Corporate INTERNET Web Site.

    • Producing all standards documents with regards to the intranet.

    • Produced the following User Manuals and Online Help Systems :
        1. User System Documentation Controls
          Writing Standards for Business Processes
          Specifications for Field Help
          Proposal for new EPMS 4.5 online document system
          Identifying and documenting a Product User System
          Product User System timetable
          Documentation Review Sheets
          UniFace System Documentation Specifications
          Getting Started with EPMS 4.5.1
          EPMS System Overview
          EPMS Abbreviations
          EPMS Glossary of Terms
          EPMS 4.5B Field Help
          Importing / Exporting Field Help
          CMS Field Help
          MAT Field Help
          MMS Field Help
          Release Notes
          Data Model Installation Guide
          EPMS NT Getting Started User Manual
          EPMS NT Installation Guide
          EPMS OT Installation Guide
          EPMS NT Windows Installation Guide
          Product User System Error Message Standards
          Falcon 3.2 User Manual
          Printing Field help Reports from Uniface
          Using online Field Help
          GRANEDA Installation Guide
          Hardware and Software Requirements Guide
          Ingress Utility Guide
          SYBASE Utility Guide
          EPMS Business Processes - CMS Business Processes / MAT Business Processes / MMS Business Processes - 1) Amending Data in a Form; 2) Establishing and maintaining Allocations; 3) Analysing History; 4) Linking associated information to a System Structure; 5)Resource tariffs and availability; 6) Managing physical storage environments; 7) Creating a bill of material and associated information; 8) CMS Central Functions; 9) MMS Central Functions; 10) Registering Contractor of Parts; 11) Maintenance Costing; 12) Create Maintenance Plan; 13) Create Task in Progress; 14) Verification of DAR Base Information; 15) Managing Delays; 16) Managing Document Distribution; 17) Creating an Engineering Change Progression Profile; 18) Equipment Performance Analysis; 19) Updating Equipment Ageing; 20) Creating an Equipment Journal; 21) Registering Equipment Type Baselines and Associated Information; 22) Feedback Task Execution Information; 23) Managing FRACAS; 24) Creating a Functional Structure; 25) Establishing and maintaining further accounts; 26) Implementing an engineering change on a specific structure and equipment; 27) Installation of a new equipment meter; 28) Registering an Item Master; 29) Manage Maintenance Policies; 30) Creating a master record index; 31) Creating a PAC structure and associated information; 32) Managing equipment over time; 33) Registering a manufacturer/contractor; 34) Modifying documentation; 35) Modifying an equipment type baseline; 36) Modifying part numbers and associated information; 37) Establishing and maintaining master structures and CRZ detail; 38) Define maintenance object utilisation; 39) Populating a Specific Structure; 40) Allocating provisioning codes and registering provisioning structures; 41) Compiling a document register; 42) Registering an engineering change; 43) Registering Parts; 44) Printing or viewing a report; 45) Creating a role configuration; 46) Standard Maintenance Tasks; 47) Creating a specific structure; 48) Establishing and maintaining stock accounts; 49) Creating a system structure from PAC structures; 50) Creating a specific sub-structure from PAC structures; 51) Manage time and attendance; 52) Transfer maintenance plan to WIP; 53) Manage tasks in progress; 54) Manage warranties


    Liberty Life
    • Official training of Liberty Life software to intermediaries and clients (Classroom environment).

    • Produced all manuals for each of the courses.

    • Training clients in the use of Liberty Life software packages, as well as other commercial packages.

    • Installation of Liberty Life software packages, as well as other commercial packages.

    • Development of all installation guides.

    • Support of insurance products.

    • Giving demos on various software packages and in-office procedures.

    • Designing Evaluation Forms for training

    • Produced the following User Manuals :
        1. Installation Procedure for Adlib 2.07
          Installation Procedure for Adlib 3.00 Guide
          Adlib Problem Reporting Procedure
          Adlib 2.08 Technical Update User Guide
          Adlib Downline loading through natural connection
          Adlib Support Utility Program
          Actuarial Calculation Request User Manual
          Ad_Maint Utility User Manual
          Introduction to DOS
          BeauLink User Manual
          Hardware and Software User Manual
          Browse Utility User Manual
          Call Logging Procedure Guide
          Call Logging System Procedure Guide - Problems unresolved within 8 hours
          CommLink User Manual
          MailLink User Manual
          Q&A Branch Administration Services Procedure Guide
          LibQuote Disk Copying Procedure Guide
          The Editor User Manual
          Electronic Servicing Online Help and Case Studies
          Electronic Servicing Quick Reference Guide
          ABC-Fax Installation Guide
          FOXI Faxing Procedure
          Preparing an IBM Model 30 for use Guide
          Introduction to PC's - Walk-in-Centres
          LibEnq User Manual
          LibQuote Installation Guide
          LOA Tax Calculator Installation Procedure
          MedLink User Manual
          MIPLink User Manual
          MIPMan User Manual
          NBLink User Manual (New Business Enquiry)
          PC Audit Installation Procedure Guide
          PONC Procedure for all Site Calls
          Procedure Guide for Pool Car
          Preference User Manual
          New Business Reprint Facility User Manual
          TaxLink User Manual
          Telephone Procedure for PC Support and Hot Desk
          TeleTag software User Guide
          Training Room Procedures
          Training Schedule Procedure
          TrkLink Alpha Enquiry User Manual
          Installation of WordStar 6.0 for Adlib Users manual


    Floor Shield Systems
    Telephonic support contract.


  • Re-design of user interface.

  • Testing of software.

  • Online Help System for IBS (Information Business System) - web help and paper-based user manual.

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    FNB HomeLoans
    • Integrated online help system for NAS (New Acquisitions System for HomeLoans). A web based help system and paper-based user manual.

    • Responsible for designing and maintaining their Intranet using Robohelp and Robohelp Engine.

    • Intranet Owner - maintaining the entire intranet and its contents for FNB HomeLoans.

    • Producing Student Guides for training of the NAS application.

    • Designing of Project Management website.

    • Consulting with regards to best practices regarding documentation and help systems.

    • Testing of all software.

    • Liason between the Business and the IT department.

    • PowerPoint training presentations for Scoring system.

    • PowerPoint presentation for roadshow.

    • Questionnaires.

    • Synergy Scoring System online help system.

    • Producing online help systems and user manuals for the following customised software:
      1. Access Register Manual
        Access Control System Manual
        Attorney Directory Manual
        CTS Manual
        Data Viewer Manual
        Datasure Manual
        eBucks Manual
        File Tracker Manual
        Frontier Manual
        Home Traders Manual
        House Keeping Manual
        NAS Loans Processing Manual
        NAS Sales Manual
        Proj Man Manual
        Provisions Manual
        Resource and Asset Maintenance Register Manual
        Star Team Manual
        STS Manual
        Visual Source Safe Manual


    Online web e-learning program on Money Laundering for Financial Intelligence Services. (Authorware)


    Branded Internet (Mecer)
    Produced 4 separate user manuals that were converted to PDF format for Mecer.
  • Dashboard user manual
  • Introduction to using the Internet user manual
  • Introduction to using Outlook user manual
  • Mecer Net Internet Connection Manager Installation Guide
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    FNB - Bank City
  • Produced a customised MS-Word training manual template together with a customised Toolbar.
  • Maintenance Screens training manual.
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    (2004 - 2009) Produced online help systems and training manuals for the following applications:
    • Develop Robohelp Online Help System for Finance, Procurement and Service Management modules for Shared Services.
    • Create an Introduction manual to Ciboodle.
    • Develop Assessments.
    • Develop Trainer Guides.
    • Consult with regards to Trainer needs and End User Requirements.
    • Technical Author for IM related learning material
    • Design and development /updating of learning material for GTX, IFMS, CC&B, KCD
    • Design and development/updating of STT's, Learner Guides, Performance Aids for CC&B training
    • Maintenance of LMS system / website
    • Power Conservation Programme for Government/Eskom
    • Required to develop training manuals for PCP project
    • GTX (Call Centre software application (used nationwide)
    • Key Customer Database (KCD)
    • Integrated Fleet Management System (used nationwide)
    • Eskom Glossary of Terms
    • Cordaptix - Liabilities
    • FBE
    • ALF
    (2010) Produced Business Processes for the Finance and Procurement Shared Services department. This comprised of:
    • Updated / Created 130 Business Processes
    • Updated / Created the necessary visio diagrams
    • Merged the current Business Process documents / Job Aids / Training Material / Powerpoint Presentations / ARIS documentation to create one document that could be used for Training purposes.
    • Liaise with Super Users and departmental staff to identify the new business processes and to identify changes to the existing business processes.
    • Develop Business Processes that reflect all Manual procedures, SAP procedures and CiBoodle procedures.
    • Develop Business Processes to reflect the following: Responsible Person, RACI, Application to be used, Manual/System Procedure and Task Description, as well as SAP menu paths.
    • All documentation, visio diagrams, swim lane diagrams were then imported into an Online Help System (Robohelp) to be used for Training purposes and ongoing support.
    • Merge Business Process online help system with the existing CiBoodle Software Application online help system.
    • Develop a Financial and Departmental Glossary of Terms.


    UCS Software
    Creation of data sheets and marketing brochures for the Office Retail software application.


  • Microsoft SharePoint Portal Server 2003 customised training user manual for Alexander Forbes.

  • Microsoft SharePoint Portal Server 2003 customised online help system for Arivia.kom.

  • Marketing document introducing the benefits of Microsoft SharePoint Server 2003.

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    • Consulting regarding existing Networks software application user interface. Redesigned new interface.
    • Designed and created Online Help Systems for Networks Reporting Applications
      1. Netstats
        Netstats SS
        Admin All
    • Marketing material

    • Designed intranet "Hall of Fame".


    Cable Plus
    Developed and designed a company profile and brochure.


    Dimension Data
  • Designed MS-Word template (including Dimension Data toolbar) for Data Profiler proposals.

  • Designed Virtualisation Assessment Template (including Dimension Data toolbar).

  • Created 1 generic template combining all macros and templates from all existing templates.

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    Created User Manual for VMS (Vendor Managed Solutions) system.


    Developed and designed a company profile and brochure.


    Gift Spot
    Website design and update.


    • Official training on Windows XP, MS-Word, MS-Powerpoint, MS-Excel, MS-Outlook.
    • March 2009 - Selected as a PREFERRED TRAINER for Investec.


    • Created an Online Help System and User Manual on SharePoint Services 2007.
    • Provided training to all employees in the use of their customised SharePoint Services 2007 intranet.


    Develop Captivate videos and User Manuals for PeopleSoft LMS application (administrators).


    Assisted with the usability design of the Bux180 websites.


    Standard Bank
    Designed 3 x MS-Word Templates to be used for Finacle Training material.
    Designed 2 proof of concept training documents to be used for Finacle Training material . CIF Overview and CIF - Add a Retail Customer Module.


    Repatterning Practitioners Association
    • Redesigned 4 x websites for the non-profit Resonance Repatterning Association (RPA). Redesigned official RPA website, Designated Observer website, Student Practitioner website and Store website.
    • Rewrote 20 emails that are sent to members on a regular basis.
    • Combined 5+ emails to create one comprehensive email that is sent to student members.
    • Designed 10 letters that are sent to members and student members who renew their membership.
    • Redesigned the RPA logo.